Average Reviews:
(More customer reviews)The AVR 3310CI is loaded with nice features. Excellent sound quality, inputs for just about anything, and decent menus for setting up and using the receiver. The amplifiers give a very good quality sound, not as good as my MacIntosch system but not bad for the money. Construction is good and it runs fairly cool being it is in a somewhat enclosed area. Technical support is good in that there is little wait time when calling.
Now for the bad. I have now gone through 3 AVR 3310CI receivers trying to get one that works. I believe that most if not all of the issues I have are due to firmware problems as the hardware seems to work just fine. I would try to update the firmware but there are even problems with this function as it takes forever (many hours) and most of the time it will abort or hang in the middle of the download/update process so you have to try and try again. My first unit eventually got into a hang state in that it couldn't update the firmware and as a result the receiver just kept on trying with no success. During this time the other functions were not available. According to Denon there was no over the phone fix for this problem and suggested I either return it to the store and send it in for repair but that I am responsible for the shipping costs.
My second (and as of Saturday my 3rd unit) has two out-of-the-box issues. First is when connecting to Internet radio I get a "Please Wait" window. Sometimes this hangs the system and sometimes I can recover from it. On my recently installed unit this past weekend I immediately got this message and waited 15 minutes or longer and still no resolution. I turned off/on the unit and after a while the message went away and I was able to use the Internet function.
The second problem is when selecting the setup menu button. The menu comes up fine but within 5 seconds it starts to go dimmer and dimmer and to the point that you cannot see the menu on the TV screen anymore. This occurred with units number 2 and 3. I am afraid to do a firmware update due to the many problems that I had with the first unit and I was told that others had the same problem (even Denon admits to this and recommended to me NOT to perform updates).
I have spent many hours on the phone with the Denon Techies and they say to just send the unit back and they will repair it. However, I have to pay for the shipping costs (estimated at $50). I refuse do this on out-of-the-box problems. These are design problems and not normal failures.
So at this point in time I'm considering switching to a different model number and hope that it has a more stable design.
One other area is in regards to the search and general navigating capabilities on the Internet. Given the price of the AVR 3310CI this function could be a lot more sophisticated as the current function is pretty basic.
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The AVR-3310CI is a technological tour de force, designed for consumers wanting to network their AV system. Ethernet connectivity opens up your AV system to host of exciting capabilities like audio and jpeg photo streaming and Internet radio. Additionally, subscription music services like Rhapsody and Napster are supported. The AVR3310CI packs a punch with 7-channels of onboard amplification producing 840-watts of total power (120 per channel). The amplifiers can be assigned for 7.1 channel surround sound, or a 5.1 channel system in the 'main" room and power a pair of speakers in a second 'zone". This only scratches the surface of the AVR3310CI Multi-zone (3) / multi-source (3) capability. Enhanced power amp assign features, second and third zone programming feature allow the AVR3310 to be the hub of a sophisticated whole house system. For video connectivity, the AVR3310CI is equipped with 1080p compatible HDMI 1.3a Repeating technology, delivering both audio and video to your HDTV with single HDMI cable. This HDMI connectivity supports the latest generation surround sound formats available on Blu-ray disc, including Dolby TrueHD and DD+, dts-HD and dts-HR. Also included is Dolby Laboratories new Pro Logic IIz Matrix decoding featuring front height effects channels that expands front soundstage. The AVR3310CI boasts a number of Audyssey technologies. Advanced Audyssey MultEQ analyzes a speaker systems interaction with room acoustics, and then delivers custom tailored correction processing to optimize clarity and tonal balance throughout the listening space. Audyssey Dynamic Volume is an automatic volume-leveling system that tracks audio dynamics to eliminate the irritating volume swings between TV shows and commercials. Audyssey Dynamic EQ is also on board to ensure rich bass and smooth tonal balance at low volume listening levels.
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