VUDU Set Top Box for Movies On Demand Review

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(More customer reviews)Vudu's combination of solid Standard Def and High Def video performance, stable hardware/software, easy to use interface, ease of setup and instantaneous playback make it the closest product yet to the "killer" internet based movie delivery platform. But for a few small improvements and one very critical issue with the studios, vudu could be the next way most of us watch movies on demand.
First the good news:
* Video quality is excellent on the SD content and outstanding on the HD. On Hot Fuzz (SD) there were NO discernable artifacts and the upscaled pic (1080p) on my RS1 FP was as good as the same movie I saw upscaled on my Toshiba XA2. The HD on the Bourne movies was very good and compares favorably to any HD DVD or Blu-Ray that I have. Video quality is nailed on this product.
* Interface is excellent. Quick to browse. The search function is fast and filtering results are relevant . Interface is the best I have seen for a video service.
*Setup is very simple. I would have no problem giving this to any tech challenged family member who has the prerequisite network requirements. Also it comes with all the cables you need to set it up on your HD tv, including HDMI and cat 5 network patch.
* Customer service is readily accessible and responsive by both phone and email. They seem to be solidly behind their product.
*The software and firmware on the unit is being updated regularly. It appears VUDU is commited to making requested changes and fixes on a regular basis. New features (such as TV and HD content) are being rolled out quickly to customers.
*Movie load speed is instantaneous on the features I have watched so far. No lag or glitches in playback. And the areas that are pretty good right now but need improvement...
* Sound is hit and miss. A good number of films are only in stereo. Vudu says this is what the studios have given them. New releases are coming in with 5.1 but not all.

* There is no Closed Captioning right now in the box.
* The remote is compact and simple, consisting of only a few buttons and a down-click scroll wheel. Even though it is a joy to use, it is RF only. I wish that I could integrate this with my IR Harmony remote.
* HD content right now is limited to the free Bourne Movies. As I mentioned the quality is excellent for both video and sound. More HD content is promised and would be the SELLING point for this product if they could have well encoded, quality new titles available for rent in DVD release time window.
* Price for entry is still to high. Vudu will need to come down to the $49 - $99 range for the initial hardware setup to be competitive. Indications are that the price is dropping.
The critical issue for Vudu? Studio release policies! Vudu is hamstrung right now by the fact that:
* some movies are not for Rent on first release but rather must be purchased. Movie purchase, even if a feature is in HD, is NOT where Vudu will attract customers. I don't go to Blockbuster to buy a film, and likewise I won't be buying a film from Vudu. However, I will pay more for a day/date release with the same DVD as Blockbuster has if I can just get it from Vudu. Even more so if it is in HD.
*New releases must rentable on the same day as they are released to DVD. This is THE market that Vudu will compete in. Catalog title rentals are great for the occassional view, but are not where Vudu's success will be made.
*HD content will be a HUGE driver for success. More HD content, especially HD new releases are necessary.
Vudu is a well executed, easy to use and stable product out of the gate. It is poised for greatness. If the above issues can be addressed, it will be under your TV sooner rather than later.
-Alex Baird-
Vudu Evangelist
*********
Update to review: 11/03/08
I wanted to update my review after living with and using the VUDU system for a year or so.
After this first year, Vudu is still being used extensively in my home theater. Vudu has consistantly updated and upgraded their product through both the interface and the quality of the movie software they deliver. This has improved the ease of use of an already great interface. For instance, they have grouped all their versions of a movie (Standard Def, High-Def, HDX (their blu-ray quality version) into a single listing so you no longer havea a confusing multiple list with each title. Sorting and finding movies has also been improved with the added bonus of "recommended" titles (think tivo recommendations) and a listing of the most popular rentals and purchases. In addtion they have instituted an archive feature where purchased movies can be stored on their servers to free up room on the local drives. Extended rental times and of course a much larger library of movies rounds out the changes to the interface.
The biggest and most important change for me though has been the quality of the movie software. The number of HD titles has been greatly increased. But more importantly is the release of many new films on the HDX format. This high bit rate codec is NOT a purchase/rent and immediate view format. It takes about two hours to download an HDX encoded title. However, the quality is truly the best of ANY downloadable service to date and is indistiquishable from a HD-DVD or Blu-ray. When I compared the HD-DVD version of "Chronciles of Riddick" with the HDX version it was impossible to tell the difference even on freeze frames swtiching back between the two. A similar comparison of the Blu-ray version of "The Spiderwick Chronicles" and the HDX version confirmed this. It is simply amazing to be able to get such high quality video through a download service! There is a difference in the audio quality between the HD disc formats and the HDX, with the HD-DVD and Blu-Ray having the more advanced lossless codecs (Dolby Tru-HD, DTS-Master HD or PCM uncompressed) with richer sound. But HDX is encoded with a high bit rate DD soundtrack in up to 5.1.
Overall the Vudu is the internet based movie service to beat. Vudu has done an outstanding job of upgrading their product and seem hard at work on delivering even more features in the future.

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