Average Reviews:
(More customer reviews)Sorry, this is going to be a book.... If I could give this review a MINUS five stars I would. I ordered this unit as I have a LOT of other Samsung products (two flatscreens, Blueray player, monitors, washer/dryer, etc.) and have previously been happy with their products. I wish some of the other reviews had been posted when I ordered, I would have run far and fast.
First, I get the unit, what a nightmare to install, instructions are vague, and non-existent in certain areas, as others have stated, the setup procedure is flawed and isn't all in the manual to begin with. After numerous calls to tech support (in India, I assume from the accents and lack of understanding) I finally got sound out of the unit when watching cable (I had successfully figured out the Blue Ray player and my DVD recorder).
Second, the input choices and radio station presets don't stay when you power down.... I hope you enjoy or get darn good at programming that thing every time you turn it off. It takes three or four pushes and choices to get the sound working again from the cable box. The display is also dim, so if you are at all visually challenged, hang it up, put the glasses on and get real close to see what you are doing. I had this silly notion that because it was a Samsung unit, it would have onscreen display with the TV, shoot, my SONY DVD recorder does....
Third, when I ordered the unit, the Samsung website said under "specifications" that is was "wireless ready-yes" and "wireless module included-yes", well, they LIED, no wireless module in the box. I called them on this and they would supposedly send me a wireless module.... that was back in mid-May and now, over halfway through June, I get a call today that "forget it, we are out of stock on wireless modules and tough cookies, no refunds, no compensation, just tough". Oh, by the way, they changed their website now, but I have printed copies and screenshots of the website stating the wireless module was included.
Fourth, I got the unit May 13th, took me a couple days to install it and it quit working on May 19th, even with the unit completely powered off, the subwoofer had a large amount of feedback hum coming through it. Called Technical service and they said send back the amplifier and the subwoofer, keep all the rest of the stuff there and they would repair it. It takes the slow boat to Samsung in NJ, and they finally receive it on May 28th... according to UPS, because Samsung can't find it, doesn't know where it is, and isn't fixing it. After numerous calls and emails, all of which have to be initiated by me, they decide they will send me out a new unit, this is as of June 9th. I am told I will hear from Customer Executive Service within 48 hours as to what the status is. I call again on June 15th to find out what the heck... only to hear they are holding the new unit hostage until I send back their stupid speakers and remote control THEY told me not to put in the box when I sent the amp and sub back. After umpteen calls to their service, which they won't give you a supervisor, they tell me as soon as UPS shows the box in their system coming back, they will ship the new unit. Today (June 18th), after UPS shows the item in transit, they now state they won't ship the new unit until they get the old parts!!!!! Oh how I love being lied to and held hostage!
I am so sorry I spent my money on another Samsung product, I can't express how amazed I am at their utter lack of professionalism and concern for their customer. Their idea of "customer service" is to have some lackey on the phone going "I'm sorry sir, yes, that isn't right, but there is nothing I can do about it, and no, I can't transfer you to my supervisor...." So, before you spend your hard earned cash, save yourself some grief and go buy another brand, any brand, doesn't matter, can't be as bad as these folks.
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